Passengers should allow a 15 minute leeway in scheduled pick-up time.In inclement weather, passengers may wait inside their homes until 10 minutes before the scheduled pick-up time so that the dispatcher may call if there will be a delay.Passengers must ask for help if assistance is needed to board or disembark a vehicle.Bus operators may assist passengers in carrying packages on and off the bus at the destination upon request, but the bus operator may not leave the bus unattended.No packages may be on the seat or in the aisle at any time during the trip. Bags must be stored under the passenger’s seat or on the floor in front of the passenger’s seat. Passengers are limited to a maximum four shopping bags or parcels, with a maximum weight of 25 lbs per bag.The bus operator must adhere to the schedule from dispatch, which cannot be changed on the day of service.When a ride is scheduled, passengers must tell the dispatcher exactly where they are going, including additional stops.Late cancellations will require payment for the missed trip and will be tracked for sanction (see “Late Cancellation Sanction Policy” below).
Residents of the City of Poughkeepsie, traveling within the City limits only can make Dial-A-Ride reservations for the next day or up to 30 days in advance.Same day reservations are allowed within the City of Poughkeepsie for $7.00 on a space available basis.Dispatchers will accept reservations up to 30 days in advance and no later than 3 days before the desired date of service between the hours of 8:00 am and 4:00 pm, Monday through Friday (you must have an approved registration on file before making a reservation). Passengers must call for reservations at (845) 473-8424 as early as possible when in need of transit services.Passengers should plan activities so that reservations may be made ahead of time.Reservations for Dial-A-Ride and Flex Service When schedule allows, bus operators will make scheduled additional stops and/or trips within a municipality, however each additional stop will constitute a new fare.
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